Contact information

We’re here to help you bring your walls to life with premium art! At vontry.shop, we deeply value our community and are dedicated to providing premium support for our Premium Wall Art Decors & Gallery Canvas Prints. Whether you have a question about frame sizing, canvas materials, shipping timelines across the United States, or an existing order, our team is ready to assist you.

Get In Touch

  • Corporate Operator: ANVIL COLLECTIVE PTY LTD
  • Customer Support Email: support@vontry.shop(We aim to respond to all email inquiries within 24 hours on business days.)
  • Contact Phone: +61 435-963-884(International rates may apply for calls from outside Australia.)
  • Official Registered Address: NEUTRAL BAY, 2089, NEW SOUTH WALES, AUSTRALIA

Business Hours

Our customer support team operates from New South Wales, Australia. Please note our official operating hours:

  • Monday - Friday: 9:00 AM – 5:00 PM (AEST/AEDT - Australian Eastern Time)
  • Saturday - Sunday: Closed

Note for our United States Customers: Please keep in mind the international time difference. Australian Eastern Time (AEST) is 14 hours ahead of Eastern Daylight Time (EDT) and 17 hours ahead of Pacific Daylight Time (PDT). We appreciate your patience, and we will ensure all inquiries are processed thoroughly during our local operating hours.

Quick Assistance

  • Order Tracking: Please include your 4-digit or 5-digit order number in your email for faster resolution.
  • Shipping to the United States: We provide secure international shipping with fragile-protection packaging for all our gallery canvas collections. For comprehensive details on delivery times, international tracking, or domestic U.S. Sales Tax calculation, please visit our Shipping Policy page.
  • Returns & Exchanges: To check eligibility or start a return for an un-mounted, un-hung artwork with all original reinforced foam corner guards, cardboard structural framing, and vacuum plastic wrapping intact, please refer to our Return & Refund Policy page.
  • Currency: All transactions, pricing, and checkouts on our platform are securely processed in US Dollars (USD).